Privacy policy

THE ICEY CLUB PRIVACY POLICY

Last updated: July 12, 2026

The Icey Club respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, join our route interest list, purchase a Route Pass, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with The Icey Club, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Billing and local delivery address
  • City, ZIP code, neighborhood, and route-area information
  • Account and login information
  • Order history and product selections
  • Route Pass plan, billing schedule, subscription status, skips, changes, and cancellations
  • Messages, reviews, requests, and customer-service communications
  • Device, browser, IP address, cookie, and website-usage information
  • Marketing and communication preferences

Payment details are processed through Shopify, its payment providers, and other authorized payment services. The Icey Club generally does not directly store complete payment-card information.

2. How We Collect Information

We may collect information:

  • Directly from you when you order, complete a form, create an account, purchase a Route Pass, or contact us
  • Automatically when you browse or interact with our website
  • From Shopify and applications used to operate our store
  • From payment processors, subscription providers, analytics providers, and other service providers
  • From social media or advertising platforms when you interact with our business through those platforms

3. How We Use Information

We may use personal information to:

  • Process payments and orders
  • Confirm, schedule, map, and complete local route drops
  • Manage Route Pass subscriptions and recurring payments
  • Send route reminders, delivery updates, renewal notices, and account messages
  • Respond to questions and customer-service requests
  • Operate the route interest list and determine demand in new areas
  • Prevent fraud, misuse, and unauthorized transactions
  • Improve our website, products, customer experience, and route operations
  • Send marketing communications when permitted
  • Comply with legal, tax, accounting, and regulatory obligations
  • Enforce our policies and protect our business, customers, and community

4. Shopify and Service Providers

Our online store is hosted by Shopify. Shopify processes information necessary to provide the website, checkout, customer accounts, payments, security, analytics, and related commerce services.

We also use service providers such as Kaching Subscriptions to operate recurring Route Pass memberships. These providers may process customer, order, payment, and subscription information according to their own privacy practices and their agreements with us.

We may share necessary information with providers that assist with:

  • Website hosting and ecommerce
  • Payment processing
  • Subscription management
  • Email or text communications
  • Customer support
  • Analytics and advertising
  • Fraud prevention
  • Accounting, legal, and regulatory compliance

We disclose only the information reasonably necessary for these providers to perform their services.

5. Local Route Delivery Information

We use names, telephone numbers, addresses, gate codes, access instructions, delivery notes, and route-area information to plan and complete local route drops.

Customers should not provide sensitive or unnecessary information in delivery instructions.

6. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, local storage, and similar technologies to:

  • Operate essential website functions
  • Remember cart and account selections
  • Understand website traffic
  • Measure marketing performance
  • Help prevent fraud
  • Improve the customer experience

Available cookie and privacy choices may depend on your device, browser, and location.

7. Marketing Communications

We may send route announcements, reservation reminders, flavor updates, membership information, promotions, or other marketing communications when you have requested or permitted them.

You may unsubscribe from promotional emails using the unsubscribe link included in the message. You may still receive nonpromotional messages related to orders, subscriptions, payments, account security, or scheduled route drops.

8. Sale or Sharing of Personal Information

The Icey Club does not sell personal information for money.

Certain analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws. Where applicable, you may exercise available privacy choices through the website or by contacting us.

9. Information Retention

We retain information for as long as reasonably necessary to:

  • Complete orders and subscription services
  • Maintain customer and transaction records
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Meet tax, accounting, legal, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

10. Security

We use reasonable administrative, operational, and technical safeguards to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and notifying us of suspected unauthorized account activity.

11. Your Privacy Rights

Depending on where you live, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain information
  • A portable copy of certain information
  • Information about how data is used or disclosed
  • Opt-out from certain targeted advertising or data-sharing practices

We may need to verify your identity before processing a privacy request. Certain information may be retained when required by law or necessary for legitimate business purposes.

12. Children’s Privacy

Our website and purchasing services are intended for adults. We do not knowingly collect personal information directly from children under 13.

Parents or guardians who believe a child has provided personal information may contact us through the Contact page.

13. Third-Party Links

Our website may link to social networks, payment services, or other third-party websites. Their information practices are governed by their own privacy policies, not this Privacy Policy.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

The revised policy will be posted on our website with an updated revision date.

15. Contact Us

Questions, privacy requests, and complaints may be submitted through the Contact page on The Icey Club website.

Terms of Service

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THE ICEY CLUB TERMS OF SERVICE

Last updated: July 12, 2026

These Terms of Service govern your access to and use of The Icey Club website, online store, products, subscriptions, local route drops, and related services.

By visiting our website, placing an order, joining a Route Pass, creating an account, or otherwise using our services, you agree to these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any additional terms displayed during checkout.

1. About The Icey Club

The Icey Club is a local, route-based cold cup business.

We provide preordered products through scheduled local route drops. We do not operate as an on-demand delivery service, and route availability depends on location, paid demand, production capacity, and route mapping.

2. Eligibility and Account Information

You must be legally capable of entering into a purchase agreement to place an order.

You agree to provide accurate and complete:

  • Contact information
  • Billing information
  • Delivery address
  • City and ZIP code
  • Gate or access instructions
  • Route-drop instructions

You are responsible for maintaining the security of your account and payment information.

3. Product Availability

Products, flavors, toppings, quantities, prices, and route areas may change based on availability and weekly operations.

Customers may select from the active route menu offered at the time of purchase. Pictures are provided for illustration, and handmade products may vary slightly in color, appearance, topping placement, or presentation.

We reserve the right to limit quantities, discontinue products, refuse an order, or correct listing and pricing errors.

4. Orders and Payment

Submitting an order is an offer to purchase. An order is accepted after payment is successfully processed and The Icey Club confirms the reservation.

Payment secures your route spot.

Orders are subject to:

  • Product availability
  • Route availability
  • Accurate customer information
  • Successful payment
  • Current service-area requirements

We may cancel or modify an order when fulfillment is not reasonably possible. When The Icey Club cancels an order that cannot be fulfilled, an appropriate refund or credit will be provided.

5. Local Route Drops

Orders are fulfilled through scheduled local route drops, generally on Saturday and Sunday within the current route zone.

The exact route day and estimated delivery window may be assigned after orders are grouped and mapped. Delivery times are estimates and may change because of traffic, weather, production needs, route demand, safety concerns, or circumstances outside our reasonable control.

Customers must:

  • Provide an accurate delivery address
  • Remain reasonably available during the route window
  • Respond to necessary delivery communications
  • Provide working gate, building, or access information
  • Approve any unattended drop location in advance

We do not leave an order unattended unless the customer clearly authorizes a reasonably safe drop location.

The Icey Club is not responsible for loss, melting, theft, spoilage, or damage occurring after an order has been delivered to the customer or left at a customer-approved location.

6. Route Pass Subscriptions

Route Passes are recurring monthly memberships fulfilled through scheduled local route drops.

By purchasing a Route Pass, you authorize Shopify, Kaching Subscriptions, and applicable payment providers to charge your selected payment method automatically according to the billing schedule shown during checkout.

Each Route Pass includes the number and size of scheduled drops displayed on its product page.

Route Pass rules

  • Each billing cycle includes two scheduled local route drops.
  • Route drops are not available on demand.
  • Customers select from the active route menu.
  • Flavor availability is controlled by The Icey Club.
  • Unused cups and unused drops do not roll over.
  • Members may skip one month per quarter with advance notice.
  • Members may gift one scheduled drop to another recipient within an approved route area.
  • Upgrades and downgrades normally begin with the next billing cycle unless otherwise approved.
  • Failed or declined payments may pause the upcoming route drop until payment is resolved.

Cancellation

Customers may cancel through the available subscription-management portal or by contacting The Icey Club before the next billing date.

Cancellation prevents future renewals. It does not automatically reverse a payment that has already been processed or cancel a drop that has already been planned, produced, or packed.

Refunds for processed subscription payments are handled according to our Refund Policy and applicable law.

7. Changes, Missed Drops, and Customer-Caused Issues

Because our products are prepared for scheduled routes, changes requested after production or route mapping may not be accommodated.

Refunds are not automatically provided for:

  • Incorrect customer information
  • Incorrect addresses
  • Missing access or gate instructions
  • Failure to respond during the route window
  • A missed delivery caused by the customer
  • Late cancellations or changes
  • Products that have already been produced or packed
  • Customer-approved unattended deliveries
  • Failure to use a Route Pass drop during its billing cycle

We may provide a replacement, store credit, partial refund, rescheduled drop, or full refund when appropriate, especially when the issue was caused by The Icey Club.

All resolutions are determined case by case and subject to applicable law.

8. Perishable Products

Cold cups are perishable frozen products.

Customers are responsible for promptly receiving, freezing, storing, and consuming products safely after delivery. Product quality may decline when cups are left outdoors, exposed to heat, repeatedly thawed, or stored incorrectly.

9. Allergies and Ingredients

Products may contain or be prepared around ingredients that can cause allergic reactions.

The Icey Club does not represent that its preparation environment is allergen-free. Customers with allergies, sensitivities, dietary restrictions, or ingredient concerns should review available product information and contact us before ordering.

Customers are responsible for determining whether a product is appropriate for themselves, their household, or any person receiving a gifted drop.

10. Promotions and Route Rewards

Promotions, rewards, badges, discounts, gifts, and special offers may have separate requirements and expiration dates.

They:

  • Have no cash value unless expressly stated
  • Cannot be transferred unless permitted
  • May not be combined with other offers
  • May be changed or discontinued
  • Are subject to verification

Abuse, fraud, duplicate accounts, or manipulation may result in cancellation of rewards or account access.

11. Intellectual Property

The Icey Club name, branding, product names, route language, logos, photographs, graphics, written content, designs, and other original materials belong to The Icey Club or their respective licensors.

You may not reproduce, sell, alter, distribute, publish, or commercially use our materials without written permission.

12. Reviews, Photos, and Customer Content

When you voluntarily submit a review, photograph, testimonial, comment, or other content, you represent that you have permission to provide it.

You grant The Icey Club permission to use, reproduce, display, and share that content for business and promotional purposes unless you tell us otherwise in writing.

We will not intentionally publish private delivery information such as home addresses, access codes, or payment details.

13. Prohibited Uses

You may not use our website or services to:

  • Violate any law
  • Commit fraud
  • Submit false information
  • Interfere with website security
  • Scrape or copy protected content
  • Impersonate another person
  • Place unauthorized orders
  • Harass customers, staff, operators, or community members
  • Resell products without written approval

We may cancel orders or restrict access when misuse is suspected.

14. Third-Party Services

Our store uses Shopify and may use third-party applications for payment processing, subscriptions, communications, analytics, and other operational functions.

Those services may have their own terms and privacy policies. The Icey Club is responsible for products and services sold by The Icey Club, but is not responsible for independently operated third-party websites or services.

15. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, The Icey Club is not responsible for indirect, incidental, special, or consequential losses arising from use of the website or services.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

Our total liability relating to a particular order will not exceed the amount paid for that order, except where a greater remedy is required by law.

16. Events Outside Our Control

We are not responsible for delays or failure caused by events outside our reasonable control, including severe weather, road closures, power outages, equipment failure, governmental actions, supply interruptions, emergencies, or unsafe delivery conditions.

We may reschedule, credit, replace, or refund affected orders when appropriate.

17. Governing Law

These Terms are governed by the laws of the State of Georgia and applicable federal law, without regard to conflict-of-law principles.

18. Severability

If any part of these Terms is found unenforceable, the remaining portions will continue in effect.

19. Changes to These Terms

We may update these Terms from time to time. Updated Terms become effective when posted unless a different effective date is stated.

20. Contact

Questions regarding these Terms may be submitted through the Contact page on The Icey Club website.

Shipping Policy

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THE ICEY CLUB SHIPPING AND LOCAL DELIVERY POLICY

The Icey Club is a local route drop business. We do not ship cold cups by mail or through shipping carriers.

Orders are delivered through scheduled local route drops on Saturday and Sunday within our current route zone.

Local route drops are not on-demand deliveries. Orders are grouped and mapped before customers receive their assigned route day and estimated delivery window.

Customers are responsible for providing accurate:

  • Delivery addresses
  • Telephone numbers
  • Gate or building access instructions
  • Safe-drop instructions

Delivery windows are estimates and may be affected by traffic, weather, route demand, production needs, safety concerns, or circumstances outside our reasonable control.

An address outside the current route zone does not automatically qualify for delivery. Customers outside the route zone may submit their city and ZIP code through the Request Your Route Area form.

Orders cannot be shipped to other states, post-office boxes, or addresses outside an approved local route unless The Icey Club separately approves a Private Route Drop.