Cancellation policy

Route Pass Cancellation Policy

Route Passes renew automatically every month using the payment method provided at checkout.

Customers may cancel through the available subscription-management portal or by contacting The Icey Club before the next scheduled billing date.

Cancellation stops future renewals. It does not automatically refund a payment that has already been processed or cancel a route drop that has already been planned, produced, or packed.

Customers may skip one month per quarter with advance notice. Unused cups and scheduled drops do not roll over unless The Icey Club approves an exception.

Failed or declined payments may pause upcoming route drops until payment is resolved.