The Icey Club Terms of Service

Last updated: July 12, 2026

Welcome to The Icey Club. These Terms of Service govern your access to and use of The Icey Club website, online store, products, Route Passes, local route drops, customer accounts, and related services.

The terms “The Icey Club,” “we,” “us,” and “our” refer to The Icey Club. The term “you” refers to any customer, visitor, subscriber, or other person using our services.

By visiting our website, placing an order, purchasing a Route Pass, creating an account, or otherwise using our services, you agree to these Terms of Service and the Privacy Policy, Refund Policy, Shipping and Local Delivery Policy, and Subscription Cancellation Policy available on our website.

Please do not use our services if you do not agree to these terms.

1. About The Icey Club

The Icey Club is a local, route-based cold cup business.

We prepare products based on paid reservations and fulfill orders through scheduled local route drops. We are not an on-demand delivery service and do not ship cold cups through mail or commercial shipping carriers.

Route availability depends on location, paid demand, production capacity, product availability, safety, and route planning.

2. Eligibility and customer information

You must be legally capable of entering into a purchase agreement or have the permission and supervision of a parent or legal guardian.

When placing an order, you agree to provide accurate and complete information, including:

• Your name
• Email address
• Telephone number
• Billing information
• Local delivery address
• City and ZIP code
• Gate, building, or delivery instructions

You are responsible for keeping your account information current and protecting your account credentials.

We may cancel, delay, or decline an order when the information provided is incomplete, inaccurate, fraudulent, or prevents safe fulfillment.

3. Products, flavors, and availability

Products, flavors, toppings, quantities, descriptions, prices, and route areas may change based on weekly availability and operations.

Customers may select from the active route menu available at the time of purchase. Some products may allow a mixed-flavor selection.

Our products are prepared and assembled by hand. Actual colors, swirls, topping placement, fruit size, and appearance may vary from photographs or illustrations displayed on the website.

We reserve the right to:

• Limit product quantities
• Change available flavors
• Correct product or pricing errors
• Discontinue a product
• Refuse or cancel an order
• Pause reservations when route or production capacity is reached

4. Orders and payment

Submitting an order is an offer to purchase. An order is accepted after payment is successfully processed and The Icey Club confirms the reservation.

Payment is required to secure a route reservation.

Prices and applicable taxes are shown during checkout. Prices, promotions, and discounts may change without notice, but changes will not affect an order that has already been accepted unless there is a clear pricing or technical error.

You authorize our payment providers to charge the payment method supplied during checkout.

When we cannot fulfill an accepted order, we may provide a refund, replacement, account credit, or rescheduled route drop, depending on the circumstances.

5. Local route drops

Orders are delivered through scheduled local route drops, generally on Saturday and Sunday within our approved route zone.

The exact delivery day and estimated route window may be assigned after reservations are closed, grouped, and mapped.

Delivery times are estimates and may change because of:

• Traffic
• Weather
• Road closures
• Route volume
• Production needs
• Safety concerns
• Equipment problems
• Events outside our reasonable control

Customers are responsible for providing an accurate delivery address and remaining reasonably available during the assigned route window.

6. Delivery access and unattended drops

Customers must provide working gate codes, building instructions, apartment information, and other details needed to complete delivery.

We will not knowingly leave an order unattended unless the customer has approved a reasonably safe delivery location.

Once an order has been handed to the customer or placed at a customer-approved location, the customer becomes responsible for promptly collecting, freezing, and safely storing the products.

The Icey Club is not responsible for melting, theft, spoilage, contamination, or damage that occurs after delivery because an order was left unattended at the customer’s request or was not collected promptly.

7. Service area restrictions

An order is eligible for local delivery only when the delivery address is within an active or separately approved route area.

Submitting a route-area request does not guarantee that the requested location will be added.

Route areas are added based on paid demand, grouped neighborhood interest, route capacity, and operational feasibility.

Orders outside the current route zone may be accepted only when The Icey Club separately approves a Private Route Drop or other route exception. Any additional requirements or charges will be disclosed before payment.

8. Route Pass subscriptions

Route Passes are automatically renewing monthly subscriptions.

By purchasing a Route Pass, you authorize our ecommerce platform, subscription provider, and payment processors to charge your selected payment method automatically at the price and frequency displayed during checkout.

Each Route Pass includes two scheduled route drops per monthly billing cycle. The number of cups included in each drop is listed on the applicable Route Pass product page.

Route Passes are fulfilled through scheduled routes and do not provide on-demand delivery.

Customers select from the active route menu available for the applicable route cycle. Specific flavors may change or become unavailable.

9. Route Pass renewals and failed payments

Your Route Pass continues until it is canceled.

Recurring charges may include applicable taxes. Any future price change will be communicated before it applies when notice is required.

If a recurring payment fails or is declined, we may:

• Retry the payment
• Request an updated payment method
• Pause the upcoming route drop
• Pause or cancel the Route Pass

A Route Pass that has been paused for nonpayment will not be fulfilled until payment is resolved.

10. Route Pass cancellation, skipping, and gifting

Customers may cancel through the available subscription-management portal or by contacting The Icey Club before the next billing date.

Cancellation stops future renewals. It does not automatically reverse a payment that has already been processed.

Members may request to skip one month per quarter. The request must be received before the next billing date and before production or route planning begins.

Unused cups and unused route drops do not roll over into another billing cycle unless The Icey Club approves an exception.

A member may gift one scheduled drop to another person when:

• The recipient is within an approved route area
• Accurate delivery information is provided in advance
• The request is received before route mapping and production
• The gifted drop does not create additional route or fulfillment requirements

Additional subscription terms are provided in our Subscription Cancellation Policy.

11. Order changes and cancellations

Because products are prepared for scheduled route drops, changes or cancellations requested after reservations close, production begins, or routes are mapped may not be accommodated.

Customers should contact us as soon as possible when an order needs to be changed.

A request is not approved until The Icey Club confirms the change.

12. Refunds, replacements, and credits

Refunds, replacements, account credits, and rescheduled drops are governed by our Refund Policy and applicable law.

A refund is not automatically provided when an order cannot be completed because of:

• An incorrect address
• Missing gate or building information
• Failure to respond during the route window
• Failure to remain available
• A late cancellation
• A customer-approved unattended delivery
• Incorrect information supplied during checkout
• A product being left outside after delivery
• Failure to use a Route Pass drop during its billing cycle

When The Icey Club causes a material order error, we may provide an appropriate replacement, credit, partial refund, full refund, or rescheduled drop.

13. Perishable product care

Our cold cups are perishable frozen products.

Customers are responsible for receiving and freezing products promptly after delivery. Products should not be repeatedly thawed and refrozen.

Product texture, quality, and safety may be affected by:

• Heat exposure
• Extended outdoor storage
• Improper freezer storage
• Repeated thawing
• Contamination after delivery

Customers are responsible for determining whether a product remains suitable for consumption after it has been delivered and stored.

14. Ingredients, dietary information, and allergens

Product descriptions may include available ingredient, flavor, or dietary information.

The Icey Club does not represent that its products or preparation environment are free from allergens or cross-contact. Ingredients may be prepared, stored, or handled near other ingredients.

Customers with allergies, medical dietary restrictions, sensitivities, or ingredient concerns should contact us before ordering.

The person placing an order is responsible for determining whether products are appropriate for themselves, their household, guests, children, or the recipient of a gifted drop.

15. Customer communications

By supplying an email address or telephone number during checkout, you authorize The Icey Club to send transactional communications reasonably necessary to process and fulfill your order.

These communications may include:

• Payment confirmations
• Route-day assignments
• Delivery estimates
• Arrival messages
• Access questions
• Subscription notices
• Account and customer-service messages

Marketing communications require any separate consent required by applicable law. Customers may unsubscribe from promotional messages while continuing to receive necessary order and subscription communications.

16. Route rewards and promotions

Route rewards, badges, discounts, gifts, promotional codes, and special offers may have separate eligibility requirements and expiration dates.

Unless expressly stated, rewards and promotions:

• Have no cash value
• Cannot be exchanged for cash
• Cannot be transferred
• Cannot be combined
• May be limited to one per customer or household
• May be changed or discontinued

Fraud, duplicate accounts, false information, or manipulation of a promotion may result in the cancellation of rewards or orders.

17. Reviews, photographs, and customer content

When you voluntarily submit a review, testimonial, photograph, video, comment, or other content, you represent that you own the content or have permission to submit it.

You grant The Icey Club a nonexclusive, worldwide, royalty-free license to reproduce, display, edit, publish, and share the submitted content for website, social media, promotional, and business purposes.

You may contact us to request that we stop using customer content in future materials.

We will not intentionally publish private delivery information, payment information, access codes, or home addresses.

18. Intellectual property

The Icey Club name, logos, product names, route terminology, photographs, designs, written content, graphics, website materials, and other original brand assets belong to The Icey Club or their respective licensors.

You may not reproduce, distribute, sell, modify, copy, publish, or commercially exploit these materials without prior written permission.

Personal, noncommercial sharing of publicly available social content is permitted when The Icey Club is properly credited and the content is not altered in a misleading way.

19. Prohibited uses

You may not use our website or services to:

• Violate any law
• Commit fraud
• Submit false information
• Place unauthorized transactions
• Interfere with website security
• Introduce malware or harmful code
• Scrape protected content
• Impersonate another person
• Harass customers, operators, or community members
• Resell products without written approval
• Misuse promotions or customer accounts
• Infringe intellectual-property or privacy rights

We may restrict access, cancel orders, or terminate accounts when misuse is suspected.

20. Third-party services

Our website and checkout are powered by Shopify and may use third-party providers for:

• Payments
• Subscription management
• Customer accounts
• Communications
• Analytics
• Fraud prevention
• Local delivery functions

Third-party services may be governed by their own terms and privacy practices.

Purchases from The Icey Club are transactions directly between the customer and The Icey Club. Shopify and other technology providers are not the seller of our products.

21. Disclaimer of warranties

To the fullest extent permitted by law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms limits warranties, consumer rights, or remedies that cannot legally be excluded.

22. Limitation of liability

To the fullest extent permitted by law, The Icey Club will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of our website, products, subscriptions, or route services.

Except where prohibited by law, our total liability relating to a particular order or Route Pass billing cycle will not exceed the amount paid for that order or billing cycle.

This limitation does not apply to liability that cannot legally be limited or excluded.

23. Indemnification

You agree to reimburse and hold The Icey Club harmless from third-party claims, losses, or expenses arising from:

• Your material violation of these Terms
• Your unlawful use of the services
• Information or content submitted by you
• Your violation of another person’s rights

This section applies only to the extent permitted by law.

24. Events outside our control

We are not responsible for a delay or failure caused by events outside our reasonable control, including severe weather, unsafe road conditions, power outages, equipment failure, emergencies, government action, supply interruptions, or transportation restrictions.

When possible, we will communicate changes and determine whether an affected order should be rescheduled, credited, replaced, or refunded.

25. Suspension and termination

We may suspend or terminate access to our services, cancel an order, or close an account when we reasonably believe that a customer has:

• Violated these Terms
• Engaged in fraud or abusive behavior
• Created a safety risk
• Misused our website or promotions
• Failed to pay amounts owed

Termination does not eliminate payment obligations or other responsibilities that arose before termination.

26. Governing law

These Terms are governed by the laws of the State of Georgia and applicable federal law, without regard to conflict-of-law rules.

Any legal action that is not resolved informally will be brought in a court with appropriate jurisdiction in the State of Georgia, unless applicable law requires otherwise.

27. Severability and waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

A failure by The Icey Club to enforce a provision does not waive our right to enforce it later.

28. Entire agreement

These Terms and the policies referenced within them constitute the agreement between you and The Icey Club concerning your use of the website and services.

They replace prior discussions or representations concerning the same subject, except for specific written terms supplied for a separate Private Route Drop, partnership, or business order.

29. Changes to these Terms

We may update these Terms to reflect changes in our services, technology, operations, or legal obligations.

The updated version will be posted on our website with a revised “Last updated” date. Material changes will apply prospectively when required by law.

30. Contact

Questions about these Terms, orders, subscriptions, or customer accounts may be submitted through the Contact page on The Icey Club website.